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Images and icons requirements

Jeffrey Davis
Modified on: Thu, 1 Aug, 2019 at 1:27 PM

Most of our Freshdesk and Freshservices themes have an option to use custom icons and background images for the search area. Below you can find our recommendations for their dimensions and formats.

General recommendations

Logo

No specific sizing requirements.

Transparent version and SVG format are preferred.

Custom blocks icons

100x100px

We recommend using SVG icons as they look beautiful on all devices.

Search area background image
(hero unit)

At least 1600x1100px

We recommend using a colorful photo in JPEG format.

Recommendations for images in specific themes

  • Frio
  • Moose
  • Bridge
  • Otay

 Search area background image
(hero unit)

At least 1600x1100px

We recommend using a colorful photo in the JPEG format.

  • Barren

Search area background pattern
(hero unit)

No specific requirements.

We recommend using the SVG format.

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