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Products and services support

Jeffrey Davis
Modified on: Mon, 18 Mar, 2019 at 6:28 AM

We are interested in a long term relationship, that’s why we provide our customers with open-ended support.

All the issues will be fixed

Our specialists are highly qualified professionals. It doesn’t matter what your question is about — design, layout, using the code in Freshdesk architecture — we will always help and find a solution for you! For each request, we have an expert who can fix it best.

If any problem occurs during the installation process, or if the theme for some reason works differently than expected, or an error occurs during the download or if you need general getting started instructions, you can always rely on our Customer Support for free.

Free installation   

To avoid common issues, we provide our clients with a free installation service.

Warranty

We provide warranty coverage for all our themes for three months. There is almost no chance of encountering a mistake in our templates as all of them are tested thoroughly before sale. Nevertheless, in the case of any errors, we’ll do everything possible to correct it immediately. We always stay in touch to help you with any potential issues. You can get an extended 12-month warranty along with free additional services if you buy a care protection plan.

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